For cancellations within or after 24 hours of purchase, please contact our customer service team. Since the timing of your purchase does matter, please do read on for more details:

1)For cancellation within 24 hours of purchase: 

Your order will be canceled for absolutely no cost. This process can take up to 3 days - however, once we confirm it your order is automatically canceled. 

2)For cancellation after 24 hours of purchase:

If the order has already been processed and your items were shipped, the return fee will need to be borne by you. Please ensure the products are in their original packaging, with the receipt of purchase, and that all products are unused and undamaged. We will issue a refund once we have received the package back from you. 

3)Cancellation initiated by us:

While we always do our best to keep our inventory available, at times we may not have it in stock or may encounter some issues which prevent us from processing your order. In such cases, we may have to cancel your order. You will be informed in advance about this, so you do not need to worry about your order. 

While quality is our utmost priority at GlacierFresh, we understand that sometimes items can be defective, damaged, or wrongly delivered. In these specific cases, we offer a 30-day returns policy—allowing you to request a return and refund within 30 days of receiving your item. Please read below for more information:

1)Submit Request:

 

Please contact our Customer Service Team directly for support with your return request (support@glacierfresh.com). The following details should be included in your email: 

-Order number

-Shipping list

-Attached photos of the outside packaging*

-An explanation of the reason for your return

-Attached photos clearly showing evidence of the damaged/faulty item**

*If the outside package is damaged, this circumstance is unfortunately not covered by the warranty. In the case you still wish to return the item, there will be a 20% deduction of your total. Refund. 

**Please attach a maximum of 3 images (jpg, .gif, .png file formats), each no larger than 2MB in size.

2)Receive Approval:

Once our customer service team has received, reviewed, and approved your request, we will notify you by email of instructions for returning your item—along with a return shipping label for either FedEx or USPS. Please note that items sent back to us without an approved request unfortunately cannot be accepted, and each request is assessed on a case-by-case basis. 

3)Receive A Refund:

Once we have received and inspected your return, we will notify you by email about the approval of the refund. If approved, you will be automatically refunded on your original payment method. Please bear in mind it can take a few days for your bank or credit card company to process the refund. 

*This policy applies to the purchase of products through glacierfresh.com (the "Site"). This policy is subject to change at the sole discretion of Glacier fresh Filters LLC, without prior written notice at any time. 

The latest version of this policy will be posted on this Site and is effective immediately from the time of posting. The most recent date of any policy revision will be shown at the top of this page.  

Please note that it is your responsibility to review this policy before purchasing any of our products. Continued use of this Site will constitute your acceptance of and agreement to Glacier Fresh’s policies.